Hushera docs

Set up

Use the Add to Discord link and pick a server you manage.
Run /setup and pick your staff roles and a log channel. Server managers count as staff too. Members with a blocked role, set in /setup or the dashboard settings, can't open tickets.
Post a panel. In the channel where members should open tickets, run:
```
/panel create title:Support topics:Billing, Bug report, Other
```
Up to 5 topics show as buttons, and more become a dropdown. To give a topic its own staff roles or up to 3 extra questions, build the panel in the dashboard instead. /panel create uses the server's staff roles and asks no extra questions.

A member picks a topic, writes a subject and a description, and Hushera opens a private thread with them and your staff roles. Each member can have 3 open tickets per server. A ticket can close on its own after a number of idle hours you set in the dashboard. Hushera warns in the thread first, and a reply keeps it open. To change settings, build panels, add sources and read transcripts, sign in to the dashboard with Discord.

Commands

Slash commands
Command	What it does
`/setup`	Pick staff roles, blocked roles and a log channel. For server managers.
`/panel create`	Post a panel with a title, an optional message and topics.
`/panel list`	Show the panels in this server.
`/panel delete`	Remove a panel and its message. Open tickets stay.
`/ticket close`	Close the ticket, with an optional reason.
`/ticket claim`	Mark yourself as the staff member handling it.
`/ticket add`	Add someone to the ticket.
`/ticket remove`	Remove someone from the ticket.
`/ticket priority`	Set the priority.
`/help`	Show a short guide in Discord.

What the AI does

Triage. When a ticket opens, it sets a category, a priority and a one-line summary. On by default.
Auto-answer. When a ticket opens, it answers from the sources you add in the dashboard, and only posts when it is confident enough. Off by default.
Draft reply. When staff press Draft reply, it writes the next reply from the last 40 messages. Only that staff member sees it until they send it.
Close summary. When a ticket closes, it writes the issue, the outcome and any follow-up onto the log entry.

The AI runs on Google Gemini. Each job is one AI action. When a server reaches its limit, tickets keep working and the AI steps stop until the first of the month.

Plans

Plan limits
Limit	Free	Pro	Team
Panels	2	Unlimited	Unlimited
AI actions per month	50	750	3,000
Knowledge sources	1	10	Unlimited
Transcripts	90 days	Kept	Kept
Own Gemini key	No	Yes	Yes

Prices are on the home page. On Free, Hushera deletes a server’s data 30 days after the bot leaves. The privacy policy has the details.