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Hushera

Discord tickets that sort themselves

Hushera is an AI ticket bot for Discord. Every ticket shows up with a priority and a one-line summary, so your mods see the urgent one first. Free on any server.

Add to DiscordSee pricing
Example: open tickets sorting themselves by priority as they come in

What happens to a ticket

  1. 1

    Sorted when it opens

    Mira passed the captcha but still can’t see any channels. The bot posts the ticket with High priority and a one-line summary, so a mod knows what it is before opening it.

    Example: a new ticket with its priority and summary
  2. 2

    Drafted when a mod asks

    This one needs a person. A mod presses Draft reply, reads what the bot wrote from the thread and your FAQ, and sends it.

    Example: a draft reply in the ticket thread
  3. 3

    Summed up when it closes

    Your log channel gets a three-line summary and the transcript, so nobody has to reread the thread.

    Example: a close summary in the log channel
  4. 4

    Answered before it becomes a ticket

    Kai asks how to get the Artist role. Your FAQ covers it, so the bot answers as soon as Kai sends the form, and no ticket opens unless Kai still wants one. Auto-answer stays off until you turn it on.

    Example: an answer only the member sees, before any ticket opens

Set up in three steps

  1. 1

    Add the bot

    Discord asks for 6 permissions, and Administrator is not one. Mention Everyone lets the bot add your staff role to each ticket.

    Example: Discord asking to confirm the bot’s permissions: View Channels, Send Messages, Send Messages in Threads, Create Private Threads, Manage Threads, Mention Everyone
  2. 2

    /setup

    Pick the roles that handle tickets and a channel for the close summaries.

    Example: the setup message with a staff role and a log channel picked
  3. 3

    /panel create

    Post a panel. A member picks a topic, fills in a short form and gets a private thread with your staff.

    Example: a ticket panel and the form a member fills in

Priced per server

Start free. Upgrade a server from the dashboard when it needs more.

Most tickets use two AI actions, one when they open and one when they close. If a server runs out, tickets keep working and the AI waits for next month.

Prices are in US dollars (USD). Sales tax or VAT is added at checkout where it applies. Paid plans renew every month or year until the server owner cancels from the dashboard, and the plan stays until the end of the period already paid. See cancellation and refunds.

Before you add the bot

Which AI does it use, and what does it read?
Google Gemini. It reads the form a member filled in, plus up to the last 40 messages of the thread when a mod asks for a draft and up to 300 when the ticket closes. Messages outside ticket threads never reach it.
Do member messages train an AI?
No. Hushera trains no models, and Google’s paid API terms, which cover Hushera’s key, say Google does not use prompts to improve its products. On your own key, your Google account’s terms apply, as the privacy policy explains.
What happens if I remove the bot?
The ticket threads stay in your server, since Discord hosts them. On Free, Hushera deletes its copy of your tickets and settings 30 days after the bot leaves, and adding it back before then keeps everything. On a paid plan, the data stays while the plan is paid.
Can it run next to another ticket bot?
Yes. Hushera only responds to its own commands and panels, and only records messages in the threads it opened. Keep the old bot running while you move your panels over. Coming from Ticket Tool? See how the two compare.
Does the Free plan end?
No. It has no end date and needs no card. Its 50 AI actions reset on the 1st of every month, counted in UTC.
Can I delete our data?
Yes. While the bot is in your server, the server owner can delete every ticket, transcript, panel and setting from Settings in the dashboard. Anyone with Manage Server can delete the transcript of one closed ticket.

Try it on your server

Add the bot, run /setup and post a panel. Your next ticket shows up sorted.

Add to DiscordRead the docs